Shipping and Returns

Shipping

Orders will be shipped as quickly as possible. Due to the handmade nature of our products and based on availability of materials, some orders may take up to 5-7 business days to ship. Orders placed with expedited shipping will ship the next business day. As soon as your order is packed and ready to ship, a shipping confirmation email will be sent along with tracking information. Any special requests such as birthday messages may be left at the comments section during checkout. We are happy to accomodate your requests. Each piece of Hazen jewelry will be delivered in our signature Hazen Jewelry gift box.

Returns & Exchanges

We want you to be completely delighted with your jewelry. In the event that you are unhappy with your purchase, you may return the item(s) for store credit or exchange for a different item. Merchandise is to be returned pre-paid and insured to Hazen Jewelry. A store credit will be issued for future purchases at Hazen Jewelry and will not include original shipping charges. Please note that we are unable to offer refunds at this time. If you wish to exchange or return an item, carefully pack the jewelry in sufficient padding (the original packaging should do just fine) and ship to the address listed below. Please be advised there are no refunds or exchnages for discontinued items or any items purchased on sale.

ATTN: RETURNS/EXCHANGES
Hazen LLC
7537 Centenary Avenue
Dallas, Texas 75225

We ask that you please contact customer service (info@hazenjewelry.com) regarding all returns/exchanges prior to shipping. Please include a printed copy of all email correspondence with your package. We do not accept any exchanges/returns without the proper steps being followed. Any and all packages received without the proper notification will be returned to sender.

Natural Variations

All gemstones and glass cabochons are handpicked for each piece of jewelry. When working with stones, variations in color, cut, size and shape are inevitable. These variations contribute to the uniqueness of each piece.

Repairs

We take pride in delivering quality craftsmanship while using fine materials. In the case that your jewelry needs repair due to flaws in workmanship, we will gladly repair your piece or replace it based on the circumstance with no charge. In the case that jewelry has been damaged or tangled, it can be repaired for a fee that will be determined by repair needed. There is a repair fee of $20.00 on merchandise 1 year or older. For more information on any repairs needed, please email info@hazenjewelry.com.